Effective Date: July 26, 2025
Last Updated: July 26th, 2025

This Data Privacy Policy explains how we collect, use, and protect your personal information when you visit and interact with our website, make a booking, or contact us.

1. Who We Are

This website is operated by Monte Calma Lda, a company registered in Portugal. We provide short-term rental accommodation at our property in Figueira, Portugal.

For any questions or requests regarding your data, you can contact us at:
📧 info@montecalma.com

2. What Data We Collect

a) Personal Identification Information

• Name
• Email address
• Phone number
• Address
• Passport/ID details (only where legally required)

b) Booking Details

• Check-in and check-out dates
• Number of guests
• Special requests or notes

c) Payment Information

• Stripe/PayPal transaction ID (we do not store full credit card details)

d) Technical Data

• IP address
• Browser type and version
• Device information
• Cookies (see section 6)

3. How We Use Your Data

We only process your data for legitimate purposes, including:

• Managing your booking and communicating with you
• Complying with Portuguese rental laws (e.g. guest identification)
• Improving our website and services
• Sending follow-up emails (e.g. check-in instructions or review requests)
• Responding to enquiries or support requests

4. Legal Basis for Processing (GDPR)

• Contractual obligation – to fulfil your booking
• Legal obligation – to comply with local laws (e.g. SEF reporting)
• Legitimate interest – to improve our services and protect our property
• Consent – for marketing emails or optional cookies (if applicable)

5. Sharing Your Data

We may share your data with:

• Payment processors (e.g. Stripe, PayPal)
• Government authorities, such as SEF (Portuguese Immigration and Borders Service), where legally required
• IT service providers who help operate our website and booking system

We do not sell or rent your personal data to third parties.

6. Cookies and Tracking

Our website may use essential and optional cookies:

• Essential cookies help the website function (e.g. booking calendar)
• Analytics cookies (e.g. Google Analytics) to understand usage
• Marketing cookies (e.g. Facebook Pixel) if enabled

Where required, we request your consent for non-essential cookies.

7. Data Retention

We retain your data only as long as necessary for the purpose it was collected, or as required by law:

• Booking records: 6 years
• Contact forms/enquiries: 1 year
• Cookie data: as per cookie type

8. Your Rights (GDPR)

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion
• Withdraw consent at any time
• Object to processing or request data portability
• Lodge a complaint with the Portuguese Data Protection Authority (CNPD)

9. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• SSL encryption
• Secure hosting
• Limited access to admin systems

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with the updated effective date.